Q1. Can I request a sample order for the LED light?
A: Absolutely! We warmly welcome you to place a sample order to evaluate and verify the quality. You may choose mixed samples as well.
Q2. What is the lead time for orders?
A: For samples, we require just 3-5 days. As for mass production, it typically takes 1-2 weeks, depending on the order volume.
Q3. Is there a Minimum Order Quantity for LED light orders?
A: We offer a very low MOQ. You can even start with just one piece for sample evaluation.
Q4. What are the shipping methods and delivery times?
A: Our preferred carriers are DHL, UPS, FedEx, and TNT, ensuring delivery in 3-5 days. Alternatively, you may choose airline or sea shipping.
Q5. What is the process to place an order for LED lights?
A: To start, please share your requirements or intended application with us.
Once we receive your details, we will provide you with a quote, tailored to your specifications or based on our expert recommendations.
Next, you will need to confirm the samples and then proceed to place a deposit for the formal order.
Finally, we will commence production to bring your vision to life.
Q6. Can my logo be printed on the LED light product?
A: Yes, it is possible! Please let us know before we start production and confirm the design based on our sample.
Q7: Do you provide a warranty for your products?
A: Yes, indeed! We proudly offer a warranty between 2 to 5 years on our products.
Q8: How do you handle faulty products?
A: First, rest assured that our products are crafted under a strict quality control system, ensuring a defective rate below 0.2%.
Should any faults arise during the warranty period, for smaller quantities, we will send replacement lights with your next order.
For larger batches, we will repair and return them to you, or we can discuss an effective solution,
including possible recall, tailored to the actual situation.
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