Q1. Can I have a sample order for led light?
A: Absolutely! We warmly welcome sample orders to test and verify our superior quality. Feel free to mix your samples to explore our range.
Q2. What about the lead time?
A: Your sample will be ready in just 3-5 days. For larger orders, expect your products to be beautifully crafted and delivered in 1-2 weeks, depending on order size.
Q3. Do you have any MOQ limit for led light order?
A: We maintain a low MOQ to provide flexibility. Even a single piece is available for sample checks, ensuring ease of access to quality.
Q4. How do you ship the goods and how long does it take to arrive?
A: Our reliable partners DHL, UPS, FedEx, and TNT usually deliver within 3-5 days. You may also opt for airline or sea shipping, tailored to suit your timeline.
Q5. How to proceed an order for led light?
A: Begin by sharing your specific requirements or intended application with us.
Next, we provide a tailored quote based on your needs and our expert suggestions.
Then, upon sample approval, you confirm and make a deposit for your formal order.
Finally, we orchestrate the production process, ensuring a smooth journey from creation to delivery.
Q6. Is it OK to print my logo on led light product?
A: Certainly! Just inform us in advance, finalize the design based on our sample, and we'll personalize your product with your logo.
Q7: Do you offer guarantee for the products?
A: Yes, we proudly stand behind our products with a robust warranty ranging from 2 to 5 years.
Q8: How to deal with the faulty?
A: Firstly, our products are crafted under stringent quality controls, resulting in a remarkably low defect rate of
less than 0.2%, ensuring peace of mind.
Secondly, during the warranty period, we will promptly send replacement lights with your new order for small quantities. For
larger defect batches, we offer repairs and will resend them to you, or we can discuss other solutions, including
a product recall, based on the actual situation, ensuring your continued satisfaction.
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