Q1. Can I have a sample order for led light?
A: Absolutely! We enthusiastically invite you to place a sample order to evaluate and experience the exceptional quality of our LED lights. Feel free to mix and match samples to suit your testing needs.
Q2. What about the lead time?
A: For samples, expect a quick 3-5 day turnaround. For larger orders, our expedited production timeline ranges from 1 to 2 weeks, contingent on the order quantity.
Q3. Do you have any MOQ limit for led light order?
A: We offer unparalleled flexibility with low MOQ requirements. Even a single piece can be ordered for initial sample evaluation.
Q4. How do you ship the goods and how long does it take to arrive?
A: We rely on reliable carriers such as DHL, UPS, FedEx, or TNT for swift delivery within 3-5 days. Additionally, we offer airline and sea shipping options tailored to your preferences.
Q5. How to proceed an order for led light?
A: Begin by sharing your specific requirements or intended application with us.
Secondly, we provide a detailed quotation based on your specifications or our expert recommendations.
Thirdly, once samples are approved, you can proceed by placing a deposit to confirm your formal order.
Fourthly, we initiate the production process, ensuring timely delivery.
Q6. Is it OK to print my logo on led light product?
A: Certainly! Just inform us officially before production, and we will collaborate with you to finalize the design based on the sample provided.
Q7: Do you offer guarantee for the products?
A: Absolutely, our products come with a robust warranty ranging from 2 to 5 years, ensuring peace of mind and confidence in your purchase.
Q8: How to deal with the faulty?
A: Firstly, our products are crafted under stringent quality controls, maintaining a defective rate below an impressive 0.2%.
Secondly, within the warranty period, small quantities will be replaced with new orders. For defective batches,
we will undertake repairs and reship them to you, or we can explore alternative solutions, including recalls, based on the actual situation.
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