Q1. Can I have a sample order for led light?
A: Absolutely! We graciously welcome sample orders to test and verify the quality of our products. Feel free to mix and match samples as per your desire.
Q2. What about the lead time?
A: For samples, you can expect a swift delivery in 3-5 days. For mass production, depending on the quantity, it typically takes about 1-2 weeks.
Q3. Do you have any MOQ limit for led light order?
A: We offer a very accommodating low MOQ, allowing you to start with just 1 piece for sample verification.
Q4. How do you ship the goods and how long does it take to arrive?
A: We primarily utilize DHL, UPS, FedEx, or TNT, ensuring a speedy arrival within 3-5 days. Alternatively, we offer airline and sea shipping options.
Q5. How to proceed an order for led light?
A: Initially, please convey your specific requirements or intended application to us.
Subsequently, we will provide a quote tailored to either your needs or our expert recommendations.
Once satisfied, customers confirm the samples and place a deposit to proceed with the formal order.
Finally, we commence with arranging the production to fulfill your order.
Q6. Is it OK to print my logo on led light product?
A: Certainly, it is possible. Kindly inform us officially before production begins, and confirm the design based on the sample we provide.
Q7: Do you offer guarantee for the products?
A: Indeed, we provide a robust warranty ranging from 2 to 5 years for our esteemed products.
Q8: How to deal with the faulty?
A: Primarily, our products undergo rigorous quality control systems, ensuring a defect rate of less
than 0.2%.
Moreover, within the guarantee period, we dispatch new lights with your subsequent order for minor quantities. For
larger defective batches, we will repair and return them to you, or jointly devise a solution, potentially
including a recall, tailored to the specific circumstances.
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