Q1. Can I have a sample order for LED lights?
A: Certainly! We gladly welcome sample orders to test and evaluate our product quality. You're free to mix and match samples as needed.
Q2. What about the lead time?
A: For samples, expect a lead time of 3-5 days. For larger orders, mass production typically requires 1-2 weeks, depending on the quantity.
Q3. Do you have any MOQ (Minimum Order Quantity) limitations for LED light orders?
A: We offer a low MOQ, with just 1 piece available for sample checking.
Q4. How do you ship the goods, and how long does it take for them to arrive?
A: We typically ship via DHL, UPS, FedEx, or TNT, with delivery taking approximately 3-5 days. Alternatively, airline and sea shipping options are available.
Q5. How to proceed with an order for LED lights?
A: First, inform us of your specific requirements or intended application.
Secondly, we will provide a quotation based on your needs or our expert recommendations.
Thirdly, once the samples are confirmed, the customer places a deposit for the formal order.
Fourthly, we arrange and initiate production.
Q6. Is it possible to print my logo on the LED light product?
A: Absolutely. Please formally notify us prior to production and confirm the design based on our provided sample.
Q7: Do you offer a guarantee for the products?
A: Yes, we proudly provide a generous warranty of 2-5 years for our products.
Q8: How do you manage product faults?
A: To begin with, our products are crafted under a stringent quality control system, ensuring a defect rate
of less than 0.2%.
Secondly, within the warranty period, we will dispatch new lights with new orders for small quantities. For
defective batch products, we will repair and resend them, or we can discuss solutions including recall,
tailored to the particular situation.
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