Q1. Can I have a sample order for led light?
A: Absolutely! We encourage you to place a sample order to experience firsthand the exceptional quality of our LED lights. Mixed samples are warmly welcomed to suit your specific needs.
Q2. What about the lead time?
A: Expect a swift turnaround! Sample preparation requires just 3-5 days, while mass production for larger orders typically takes 1-2 weeks, ensuring efficient processing of your needs.
Q3. Do you have any MOQ limit for led light order?
A: Enjoy the flexibility of a low minimum order quantity! We offer the convenience of ordering a single piece for sample evaluation, accommodating both small and large-scale needs.
Q4. How do you ship the goods and how long does it take to arrive?
A: We prioritize reliable and speedy delivery! Your order will typically reach you within 3-5 days via top couriers like DHL, UPS, FedEx, or TNT. For flexibility, airline and sea shipping are also available.
Q5. How to proceed an order for led light?
A: To begin, share your specific requirements or intended application with us.
Secondly, we tailor our quote to align with your specifications or suggest optimal solutions to meet your needs.
Thirdly, once samples are approved, you can confirm your order by placing a deposit.
Fourthly, we will promptly initiate production to bring your vision to life.
Q6. Is it OK to print my logo on led light product?
A: Certainly! We offer custom branding options. Please provide your logo design ahead of production, ensuring a perfect match with our samples for a personalized touch.
Q7: Do you offer guarantee for the products?
A: Yes, we proudly offer a robust 2-5 years warranty on our products, reflecting our confidence in their longevity and performance.
Q8: How to deal with the faulty?
A: Firstly, rest assured that our products undergo stringent quality control, ensuring a defective rate of less than 0.2%.
Secondly, during the guarantee period, we will seamlessly integrate replacements for minor defects into your new orders. For
defective batches, we offer comprehensive repair and return services, or we can collaboratively devise a suitable solution,
including product recalls, tailored to the specific circumstances.
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