Q1. Can I have a sample order for led light?
A: Absolutely! We enthusiastically welcome sample orders to test and verify the quality of our exquisite LED lights. Feel free to mix and match samples for a thorough evaluation.
Q2. What about the lead time?
A: For samples, anticipate a swift 3-5 day turnaround. Larger orders require 1-2 weeks for production, ensuring meticulous attention to your order's quantity and specifications.
Q3. Do you have any MOQ limit for led light order?
A: Enjoy the flexibility of a low MOQ! We allow ordering as little as 1 piece to facilitate sample checking.
Q4. How do you ship the goods and how long does it take to arrive?
A: We typically dispatch via DHL, UPS, FedEx, or TNT, with arrivals expected in just 3-5 days. Both airline and sea shipping options are available to suit your needs.
Q5. How to proceed an order for led light?
A: Begin by sharing your specific requirements or intended application with us.
Secondly, we present a quote tailored to your specifications or our expert recommendations.
Thirdly, upon sample confirmation, place a deposit to solidify your formal order.
Fourthly, we initiate production, ensuring every detail aligns with your expectations.
Q6. Is it OK to print my logo on led light product?
A: Certainly! Kindly notify us formally before production begins, and confirm the design based on our sample with your unique branding.
Q7: Do you offer guarantee for the products?
A: Yes, we proudly offer an impressive 2-5 year warranty on all our products, underscoring our commitment to quality and customer satisfaction.
Q8: How to deal with the faulty?
A: First and foremost, our products are crafted within a stringent quality control framework, maintaining a remarkably low defective rate of
less than 0.2%.
Secondly, during the warranty period, we will expediently ship new units with your subsequent order to replace small quantities. For
larger batches, we offer expert repair services and return them to you, or alternatively, we can discuss and implement suitable
solutions, including potential recalls, based on the actual situation encountered.
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