Q1. Can I have a sample order for led light?
A: Absolutely! We invite you to experience our quality firsthand with a sample order. Feel free to mix and match samples as you desire.
Q2. What about the lead time?
A: Our swift process ensures that samples are ready in just 3-5 days. For larger orders, anticipate a production time of 1-2 weeks, depending on quantity.
Q3. Do you have any MOQ limit for led light order?
A: We maintain a flexible policy with a low MOQ; even a single piece is available for sample evaluation.
Q4. How do you ship the goods and how long does it take to arrive?
A: Our efficient shipping partners, including DHL, UPS, FedEx, and TNT, typically deliver within 3-5 days. For larger shipments, airline and sea transport options are available.
Q5. How to proceed an order for led light?
A: Start by sharing your specific requirements or application needs with us.
Secondly, we provide a detailed quote tailored to your specifications or offer our expert advice.
Thirdly, upon your approval of the samples, place a deposit to formalize the order.
Fourthly, our production team will begin crafting your order with precision.
Q6. Is it OK to print my logo on led light product?
A: Yes, indeed! Simply inform us in advance, and confirm the design based on our provided sample.
Q7: Do you offer guarantee for the products?
A: Yes, we proudly offer a warranty ranging from 2 to 5 years, ensuring your peace of mind with our products.
Q8: How to deal with the faulty?
A: Our stringent quality control processes result in a defective rate of less than 0.2%.
However, should an issue arise, we swiftly address it during the warranty period.
For minor quantities, new lights accompany your next order. For larger batches, we repair and resend them,
or collaborate on a suitable solution, including potential recalls, based on the situation.
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