Q1. Can I have a sample order for LED light?
A: Absolutely! We are delighted to offer you sample orders to experience and evaluate the exceptional quality of our LED lights. Feel free to mix and match different samples to meet your needs.
Q2. What about the lead time?
A: For samples, the lead time is a swift 3-5 days. For larger orders, depending on the quantity, our efficient production team typically needs 1-2 weeks.
Q3. Do you have any MOQ limit for LED light order?
A: We understand flexibility is key, that's why we offer a low MOQ. You can start with just 1 piece for sample evaluation.
Q4. How do you ship the goods and how long does it take to arrive?
A: We prioritize speedy delivery. Shipments via DHL, UPS, FedEx, or TNT typically reach you within 3-5 days. For larger consignments, explore our airline and sea shipping options.
Q5. How to proceed an order for LED light?
A: To initiate your order, please share your specific requirements or how you plan to use the LED lights.
Secondly, we will provide you with a tailored quote, considering your detailed requirements or our expert suggestions.
Thirdly, once you approve the samples, you can confirm the order by placing a deposit.
Fourthly, we swing into action, organizing production to deliver your desired products promptly.
Q6. Is it OK to print my logo on LED light product?
A: Certainly! We welcome your branding. Please ensure you inform us formally before production begins and confirm the design based on sample approval.
Q7: Do you offer guarantee for the products?
A: Yes, we firmly stand behind our products with a generous 2-5 year warranty, ensuring peace of mind with every purchase.
Q8: How to deal with the faulty?
A: Firstly, our rigorous quality control minimizes defects to less than 0.2%.
Secondly, should issues arise within the warranty period, we will seamlessly provide new lights with subsequent orders for small quantities.
For defective batches, our commitment is to repair and resend them to you, or alternatively, we can engage in a discussion to find the best solution,
including possible product recalls, tailored to the situation at hand.
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